Sr. Customer Success Manager, Sumo Logic

Nicholas is a Senior CSM at Sumo Logic, a cloud native pioneer in machine data analytics and continuous intelligence for the modern business. Machine generated data accounts for nearly 40% of all data and is the lifeblood of modern applications and IoT devices. The primary users of Sumo Logic are DevSecOps teams, but there is a growing number of users in support, customer success, product, marketing, and sales teams. He helps ensure Sumo Logic’s enterprise users, stakeholders, and business leaders have the tools, resources, and training needed to achieve strategic business goals and maximize the enterprise value and ROI of their solution.

In previous software roles (enterprise & SaaS), he created, implemented, and managed on-boarding processes, training plans, executive engagement strategies, product adoption programs, advocacy networks, renewal/churn mitigation plans, account planning/roadmapping, and EBR/QBR collateral. Previously managed the top 50 enterprise accounts for Four Winds Interactive, achieving $2.1M ARR during tenure.